Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCMM501A Mapping and Delivery Guide
Develop and nurture relationships
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | BSBCMM501A - Develop and nurture relationships |
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Description | This unit describes the performance outcomes, skills and knowledge required to develop, nurture and maintain professional relationships with clients, customers and colleagues in order to complete work tasks and further the reputation of the organisation, and the profession or occupation.A range of legislation, rules, regulations and codes of practice may apply to this unit at the time of endorsement, depending on job roles and jurisdictions. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to those requiring communication and networking skills to develop and consolidate relationships with people in a range of sectors in order to build continuing relationships and ongoing business opportunities. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field | Communication - interpersonal communication |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Develop professional relationships |
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Element: Build and maintain business networks and relationships |
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Element: Nurture relationships and build on referral business for the long term |
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